Receiving Ontario Works

Rights and Responsibilities as an Ontario Works client

The Ontario Works program strives to balance client needs with individual responsibility. Visit the Ministry of Community and Social Services website to learn more about your rights and responsibilities as an Ontario Works client.

Forms and Information for Ontario Works Clients

The following information is for those who are receiving Ontario Works benefits.

Information for Ontario Works Clients

You will receive a 9-digit member ID and a 4-digit PIN number in two separate mailings. Both of these numbers are required to access your case file. This service is available:

Monday to Friday from 8 am to 9 pm
Saturday and Sunday from 12 noon to 5 pm
To Reset PIN: Press 1 – English instructions, Enter your 9 digit Member ID, Press 0 for the Help Desk and they will reset your PIN.

You can receive information about:

  • Most recent cheque date and amount
  • Previous cheque history (payments within the last 45 days)
  • Current overpayment balance (if applicable)
  • Case status (ongoing, suspended or terminated)

All Ontario Works monthly cheques and direct deposits will be dated and cashable for the last business day every month effective immediately. If any questions, please speak with your case manager.

Benefit Month Payment Date
(The date you receive your payment is dependent upon Canada Post and the banks)
January 2015 December 31, 2014
February January 30, 2015
March February 27
April March 31
May April 30
June May 29
July June 30
August July 31
September August 31
October September 30
November October 30
December November 30

Do not complete and sign the SOI before the 16th of each month as all income must be declared from the 16th of the previous month to the 15th of the current month. 

The SOI can be dropped off at the closest OW office or mailed to the office location indicated on the SOI. 

If you have more than two members of your family that are working, either request an additional SOI form from reception or copy the one you receive in order to record all earnings of all family members. 

If your Statement of Income is not received by the 16th of each month, or if it is not complete or correct, there may be a delay in your Ontario Works Financial Assistance.

Important: If you are not sure how to report your income, contact your Case Manager.

You are not required to submit a Statement of Income (SOI) if:

  • You do not have any income or earnings to report, or
  • Your income does not change on a monthly basis (e.g. Canada Pension Plan, Support payments that are the same each month, roomer or boarder income etc.)

Review the instructions on how to complete a Statement of Income (SOI) (PDF, 120 KB)

New Statement of Income (SOI) and Changes Report forms

There are benefits available to help you pay for job start-up costs like new clothes, work boots, a haircut, tools and day care. If you have been receiving assistance for 3 months or longer, you can earn up to $200 each month without it affecting your assistance. Every dollar you earn over $200 will reduce your income support by $.50. For example - your monthly earnings is $350. You keep the first $200 without affecting your assistance. From the remaining $150, only $75 would be deducted from your income support. Speak to your Case Manager about this and other benefits that may be available to you.

Employment Counsellors can give you assistance and direction to help you be successful in your job search. Employment programs are available to help you upgrade your skills and education, choose a career, develop your resume, prepare for interviews and assist with job placement. Speak to your Case Manager about this and other benefits that may be available to you.

  • Jobs at the City of Hamilton
    View and apply for career opportunities, or learn more about working at the City of Hamilton.
  • Jobs Hamilton
    Browse listings of jobs available to Ontario Works or Ontario Disability Support Program participants. Speak to your Employment Consultant on how to apply for these positions.
  • WinHamilton - The Workforce Information Network
    Find information on services that assist job seekers and the Hamilton community to discover local employment, training, and upgrading programs.

Comments or Feedback on our Service

Providing excellent service is important to us. If you would like to provide comments or feedback on any of the services you have received, please send an email to or call 905-546-2424 ext. 4156.